Frequently Asked Question (FAQ)
Where do you ship?
We ship to USA, Canada, the Netherlands, Germany, United Kingdom, Czechia, Ireland, Switzerland, Cyprus, Norway, Poland, Austria, Denmark, Finland, Hungary, Serbia, Slovakia, Slovenia, Turkey, Singapore, Brunei, Philippines, Thailand, Russia and many other countries
Do you offer free shipping?
Yes, we offer free shipping for a minimum order of $800 for all countries
Do I need an import permit?
- For US, import permits and green/yellow label are required for any number plants.
- For Canada, import permit is required for the shipment.
- For UK, Poland, the Netherlands, and other EU countries, there will be no import permit, but there are other requirements required for the imports, please refer to “Terms and Conditions” for more information.
- For Singapore, Thailand, and other Asia countries, import permit is required for order more than 3 plants.
How can I track my package?
You can contact customer support for tracking your package through email support@plantsnet.id or WhatsApp +62 896-0431-2126
What if the plants are arrive in damaged?
You can send us a message to claim the damages through our email: support@plantsnet.id
Offer wholesale discounts?
We offer discounts for wholesalers by offering Free Air Cargo shipping for Orders Over $2500 USD with 1-2 Day Express Delivery and free plant claims from us